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How to Deal with Threatening Legal Letters

How to Deal with Threatening Legal Letters

How to Deal with Threatening Legal Letters

Want to know how to handle nasty legal demands?

I’m on the road in between meetings today and just thought I’d share a story with you. I was speaking to a friend earlier and they said, “Oh, that’s such a great story. More people should know it.” So I thought I’d share it with you today.

We had a client who received one of those nasty letters of demand in the mail saying, “You’re in breach of our trade mark. Hand over your domain name, hand over your website. If you don’t do it in 24 hours or seven days or something ridiculous, then we’re going to take you to court and see you for a whole bunch of money.

Now the client came to us and said, “Can you represent me in court proceedings?” I responded, “Hey, let’s stop and look at this in the moment and see if that is your only option.

Court is not the only option

When we looked at the value in the client’s business, it was not in the trade mark. This is a client who had been selling a product that they imported from the UK and the company in the UK had registered the trade mark in the UK. There was a competing company in the US and they had registered the trade mark in the US. The American company came to Australia. They registered the trade mark in Australia. They waited a couple of years and then they wrote this nasty letter to our client saying, “You’re in breach of our trademark.” Our client had been trading in Australia before they started trading in Australia.

There are a whole lot of legal, technical arguments involved. We could’ve gone to court. We could have argued prior use and all sorts of things, but court proceedings take time and cost money. So the prospect of our client going to court was just not attractive. We were looking at maybe three years, $150,000 and no guarantee of a favourable result. We would have a result one way or the other, but we couldn’t guarantee it would help our client.

Looking at the business and knowing that the revenue wasn’t in the trade mark, we spoke to the supplier in the UK. They were happy to re-brand or they were already in the process of re-branding some of their products. So they said, “Okay, what we’ll do is we will assist you in re-branding.” They registered a domain name with the new brand. They registered the new brand as a trade mark here in Australia. Our client put together a 90 day plan, or at least we helped our client put together a 90 day plan to re-brand their business and to shift everything across to the new brand.

Because it was a 90 day plan and we made some promises to the American company about the process we were going to go through, they gave us that time because 90 days is a hell of a lot better than going through court, and there are certain requirements and rules around proper negotiation and all that sort of thing and trying to reach a commercial resolution. So the American company just had to wait.

Is there a better strategy?

In that 90 days, our client shifted his entire business onto the new brand. Now the value was in his database, so through a series of communications with the database, the whole database was shifted across to the new brand.

Our client did have to spend money on re-branding and shifting that database across, but he didn’t lose any revenue and most importantly didn’t lose any business. So once that process was complete, our client had a new website up. He had the entire database marketing to them and was changing them over to the new brand. We’ve got an agreement with the American company to say that we could sell out the end of the branded supply and not stock any new supply with that trade mark.

In the end, the American company bought our client’s domain name. Now, the reason behind that was the domain name was .com which means it can be used internationally, so my client still had the right to use that domain name in jurisdictions other than where there was a registered trade mark, or where he had permission. So he could still use it in the UK where they had the mark registered or his supplier had the registered trade mark and was happy for him to use it. In order for the American company to get hold of that domain, they had to buy it.

Instead of three years and $150,000 in court with no certain result, what we did is introduced a strategy enabling our client to re-brand in 90 days, shift his business across, not lose any money, and because the domain name was bought, his legal fees were effectively halved. So great, great result for the client, and just a really good example of the fact that there are options. Our client walked away with a stronger business and a protected brand.

  • Don’t think just because you get a letter of demand that you have no choice but to go to court.
  • Don’t think that you might not have an argument because there’s a whole lot of technical issues involved in legal cases, and sometimes it’s not all against you and sometimes there’s not all in your favour.
  • There are options and it’s worth investigating what those options are before you go and get started. 

How can Onyx Legal help you?

We’re interested in strategies that support you and your business to grow and get stronger. If you receive a nasty letter of demand and want help in figuring out how to respond, Make a time to talk with one of our team so we can help you map the way forward.

Get your contracts checked by a lawyer!

Get your contracts checked by a lawyer!

Get your contracts checked by a lawyer!

Why getting a contract checked by a lawyer can save you thousands!

Today I wanted to share a quick thing with you about checking your contracts.

We’ve got a client selling an aspect of their business. They’re selling it for $230,000. So what they’re selling is not their company, they’re selling the assets of the company. Now, they came to us and said, “Is this something I should get checked by a lawyer?”

Well, it’s worth $230,000 to you. Do you want to keep that money? Do you want to protect it? Do you want to make sure the transaction goes through and you get the money? It’s going to cost them around $1,500 to get us to review the contract, check that it’s all right, suggest changes, highlight risks and protect their interests.

Do you reckon that’s worth $230,000? 

How can Onyx Legal help you?

For any agreement you want to go into that involves more money than you can afford to lose, talk to one of our team so we can prepare or run through the contract for you to help you to protect your interests and hang on to your hard earned money.

How to set up effective ‘terms of service’

How to set up effective ‘terms of service’

How to set up effective ‘terms of service’

 betteDo you have terms of service that help you manage client work?

One of the topics that came up at an Angel Investor and Entrepreneur breakfast was terms of service.

One of the people I was speaking to is in the website and marketing design and development space, and the challenge that they’ve got is clients who don’t give them material they’ve asked for, like images or written content.

The problem is they have no service contract that says “if you don’t give us material in 7 days, then we can continue as if there’s no changes or we can go on and get the work done“.

The challenge for the designer is that they have a workflow they’re trying to work with and a work stream and they have staff allocated to certain projects and if you can’t move forward in a project, it messes up the whole business. You end up with staff who have nothing to do and other staff who are overwhelmed because clients simply don’t respond with the required information.

One of the things you can use terms of service for is to manage the relationship with your clients and to get them to give you information that you need from them in order for you to complete the work you need to get the job done.

You might like to do business with a handshake, but written contracts aren’t a bad thing. The reason you put them in writing is to better manage expectations and manage relationships. 

How can Onyx Legal help you?

If you would like to have a service agreement or terms of service prepared to fit your business, in a way that supports how you would like to run your buisness, let us help you. We usually start by requesting a copy of your typical work proposal and any details of any issues you’ve had in the past that you’d like to avoid in the future.

Lawyers v. Smart Contracts & Templates

Lawyers v. Smart Contracts & Templates

Lawyers v. Smart Contracts & Templates

Are Contracts written by lawyers better than Templates?

It helps if you have an idea whether the template you want to use was written by a lawyer in the country where you are, and you know that it is right for the purpose you want to use it for.

Basic website terms of use, a simply Australia privacy policy, an agreement to buy a piece of furniture; these can all be fairly simply documents, until you have something out of the ordinary. For example, a privacy policy will be more detailed if you collect health information, and terms of use for a website will be more detailed if you have a membership area people can login to.

Templates are easy. Or seem to be. Fill in a few gaps and off you go. For a predictable business with low risk, templates may well be sufficient.

But, if you have anything unique about your business or the deal that you are trying to achieve, then a lawyer can help you to cover everything that needs to be covered in your agreement, rather than relying on a template full of gaps. Consider that standard business sale contracts in some Australian States still don’t adequately cover the online assets of a business, like a website, email list or social media pages.

While a very simple contract may be able to be automated, more complex contracts will be a hybrid of automated and manual terms. While contracts generally don’t cover all eventualities, they are created in the context of broader contract law, and therefore the solutions to various contractual issues can be found in the system into which those contracts are born.
Molly Thomas, Proctor 12/2016

What can go wrong with a template agreement?

Templates have to be generic to be effective, and are often limited. If you have specific requirements for your business, they probably won’t all be addressed in a stock standard template, and at that point you need additional help.

The trouble with templates is that if you ask a lawyer to review it and amend it to fit your circumstances, and they did not write it, it might take longer than them drafting it. This is because most lawyers have their own compilation of templates they are already familiar with. Something in a new format has to be understood first.

Not all templates are the same value or quality.

Some have lots of guidance to help you complete yourself, others have none. Different laws apply in different countries, as well as different ways of presenting information. So a contract written for an English company might be similar to something written for an Australian company, and completely different from something written for a company in the United States. If you pick the wrong law, your template might not have any effect, or might even contradict the law that applies.

For example, we had a client who bought a business using a contract from a different jurisdiction. There were some items that simply didn’t apply to the deal, but were included in the document.

The parties ended up in dispute and the dispute was much more expensive to resolve than it would have been if an appropriate contract had been used. It would have helped if either or both parties had sought legal advice before the deal.

Is there a set format or language for contracts?

Some contracts are clearly written for the lawyers involved and have only passing application to what the client actually wants to achieve.

Many lawyers out there might consider that statement harsh, but we do believe that if a client can’t understand what you have written for them without needing you to interpret it for them, then the contract was not written for the client.

On the other hand, downloadable templates are now prolific, both paid and for free. Again, not always written in a way that makes sense to the lay (non-legal) person.

You will see that the way contracts are written in the United States the documents contain more legalese than something written in Australia.

The format followed for writing contracts is more from convention and is not a requirement. An exchange of emails, with no formal layout or order, can be read together to create a contract.

Why is a written Contract better than a handshake?

If you can remember in clear detail everything you did on Friday of last week, congratulations. You have a better memory than 99.99% of the population.

Not only do most people have limited memory, but neuroscience has shown that our memories are selective. You might remember a clear event from your childhood that your sibling, who was there with you, has no memory of at all.

Given that memory is so unreliable, why would you not put a contract in writing? Particularly an agreement you want to keep in place and rely upon for years to come?

What are Smart Contracts?

Technology is constantly evolving.

The next step in evolution is to create ‘smart contracts’. Smart contracts are generated on the basis of your response to a catalogue of questions and are supposed to adapt to your requirements. Smart forms and smart contracts will work in circumstances where there are limited variables, but may not be effective where a novel approach is required.

It is possible that smart contracts might become normal for employment contracts, shareholder agreements and other contracts that have defined limits, but not where creativity and flexibility are required.

The worst thing you can do is sign something you don’t understand.

How can Onyx Legal help you?

Lawyers v. Smart Contracts & Templates

How to Deal with Unfair Contract Terms

How to Deal with Unfair Contract Terms

Rules Against Unfair Contract Terms Apply to B2B Transactions

As you can see, I’m on the road today visiting some clients and business meetings, and that is a plane I can hear in the background.

One thing I wanted to talk to you about today is we’ve got a client who has been involved in a business-to-business relationship. The relationship started early in 2017, so after the changes to Australian Consumer Law in November 2016, and some of the provisions in the contract that our client has entered into are unfair contract terms.

Under Australian Consumer Law, unfair contract terms are terms that, for example, will give one party the right to do something but not the other party. So for example, only one party being able to end the agreement.

In this particular instance, our client was signed up to do a certain thing for a certain period of time. The other party didn’t deliver, so they cancelled and they exited. But the person they signed up with is still trying to charge them money. It’s just not going to be enforceable under the changes to Australian Consumer Law, unfair business terms because it matches all the indicators that would enable the court to determine the provision void and unenforceable. As a business owner, you should be aware that unfair contract terms now apply in business-to-business transactions involving small business. 

How can Onyx Legal help you?

Make an Appointment to have us review your contracts and bring them up to date for ease of understanding and legal compliance. If you worried that your contracts include unfair terms that affect you, or affect your customers, we can let you know your available options.